Do you have a way of collecting customer testimonials and reviews from your customers? If not, you should. Online reviews may be more critical to your business success than you think. Gone are the days of casual shopping. Yes, specialty boutiques still pop up in both large cities and small towns, providing an interesting diversion for those with time on their hands. But for everyday…
Has anyone else noticed that the overall quality of the goods and services we’re purchasing has dropped in the past year? Hotels that previously offered free breakfasts now don’t. They don’t provide room cleaning for guests staying more than one night, either. Some hotels don’t even have coffee makers in their rooms anymore. Meal portions look smaller in our favorite restaurants, and wait times are…